Frequently Asked Questions – Ideal Rent a Car (Cluj-Napoca)
Conditions, deposits, options and useful information for car rentals in Cluj-Napoca and Transylvania.
- Valid ID card or passport.
- Valid driving license (recommended experience: minimum 1 year).
- Bank card (credit or debit) in the renter’s name for the deposit.
- For companies: company details for invoicing.
The standard minimum age is 18–21 years (depending on vehicle class) and at least 1 year of driving experience. Young or inexperienced drivers may be subject to a higher deposit.
The deposit is pre-authorized on your card at pick-up. The amount depends on the vehicle class and chosen insurance. After return without damages, the release is initiated; your bank may keep it blocked for 2–10 business days.
The standard package includes Third Party Liability and Comprehensive with deductible (CDW). You can optionally reduce your responsibility via SCDW. Usual exclusions apply (tires, rims, windshield, interior, wrong fuel, etc.).
Standard policy is “full to full”. Return the car with the same fuel level; otherwise, missing fuel plus a refueling fee will be charged.
Depending on the offer, mileage can be unlimited or with a daily limit. Extra kilometers are charged according to the price list. International travel may include specific limits.
Yes. Conditions depend on your rate plan (some promotional rates are non-refundable) and the notice period. Check your confirmation email.
Yes, based on a confirmed reservation. Airport or after-hours delivery fees may apply.
Hourly fees or an extra rental day may be charged after the due time. Without an approved extension, additional penalties may apply.
Yes. Additional drivers must be included in the contract and meet the same conditions. An additional driver fee may apply.
Only with prior written approval and usually only within the EU/EEA. Specific mileage limits and additional fees (transit documents, higher deposit, etc.) may apply.
Call 24/7 roadside assistance and notify Ideal Rent a Car. For accidents, fill an amicable report or obtain a police report, as required.
Yes, available non-stop throughout Romania, according to the rental contract.
Yes, we issue tax invoices. Prices include VAT unless otherwise specified.
Card (Visa/Mastercard), online payment, cash or bank transfer. Payments are made in RON at the bank’s selling rate on the contract date.
Usually, a card in the renter’s name is required for the deposit. If you don’t have a card, contact us for alternatives (restrictions or higher deposit may apply).
We provide child seat, booster, GPS, snow chains, portable Wi-Fi — all optional paid extras depending on stock.
Yes, seasonally, in accordance with Romanian road regulations (or all-season compliant tires).
Fines and parking fees are the driver’s responsibility. The Romanian vignette is usually included. An administration fee may apply for fines received after rental.
Return the car in a clean condition; excessive dirt may result in a cleaning fee. Smoking is strictly prohibited.
Bookings are by car class. We try to provide your preferred model but may deliver an equivalent or higher class vehicle depending on availability.
Yes, if kept in proper carriers and upholstery is protected. Cleaning fees may apply for stains or odors.
Yes, with prior approval and a one-way fee depending on distance and availability.
Examples: driving under influence, failure to report incidents, misfuel, damage to rims/tires/interior (if not covered), smoking inside the car, negligence, etc.
It’s considered misuse and not covered: towing, tank cleaning, possible repairs and refueling are charged to the renter.
Once the car is returned without issues, release is initiated immediately; your bank may unblock it within 2–10 business days.
Yes, prices may vary by season, demand and availability. Early booking guarantees the best rates.
Yes, we offer delivery and collection at hotels, offices or private addresses in Cluj-Napoca. A fee may apply depending on distance and time.
At pick-up: take photos/video 360°, verify fuel level, mileage, scratches. At return: repeat the same check with the company representative.
Through the website, WhatsApp, email or phone. For emergencies, use the 24/7 roadside assistance number in your contract.